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Effective Date: April 27th, 2026 Last Updated: April 27th, 2026

The Waste Wranglers (\"we,\" \"us,\" or \"our\") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website at callthewastewranglers.com (the \"Site\"), use our client portal, or use our pet waste removal services (collectively, the \"Services\").

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide through our contact and quote forms:

Name, email address, phone number, and service address
Property details (yard size, number of pets, gate access, special instructions)
Any messages or questions you send to us

Information you provide through our client portal:

Account login credentials (managed through Jobber)
Service preferences and scheduling information
Payment information (processed and stored securely by our third-party payment processor; we do not store full credit card numbers on our systems)
Service history, invoices, and account communications
Photos, notes, and gate access details related to your property

Information you provide through marketing signups:

Email address and phone number for promotional communications
Preferences regarding the types of communications you wish to receive

Information collected automatically when you visit our Site:

IP address, browser type, device type, and operating system
Pages viewed, time spent on the Site, and links clicked
Referring website or source (e.g., Google, Facebook)
Information collected through cookies and similar tracking technologies

Information from third parties:

Account, scheduling, and service data from Jobber, our service management platform
Marketing engagement data from AstroVa Systems, our customer relationship management platform
Information from review platforms, social media, or referral sources when you interact with us through those channels

2. How We Use Your Information

We use the information we collect to:

Provide pet waste removal services and manage your account
Schedule appointments and send service confirmations
Send photo confirmations after each service visit
Process payments and send invoices
Respond to your questions, requests, and customer service inquiries
Send marketing communications about promotions, referral programs, seasonal offers, and new services (you may opt out at any time)
Improve our website, services, and customer experience
Detect, prevent, and respond to fraud, security issues, or misuse
Comply with legal obligations and enforce our agreements

3. Marketing Communications (Email and SMS)

By providing your phone number, you consent to receive both service-related and promotional text messages from The Waste Wranglers. Service-related messages include appointment reminders, photo confirmations, schedule changes, and account notifications. Promotional messages may include special offers, referral rewards, and seasonal promotions.

You can opt out of promotional text messages at any time by replying STOP to any message. You will continue to receive transactional service messages necessary to deliver your service. Message and data rates may apply. Message frequency varies.

By providing your email address, you consent to receive both service-related and promotional emails from us. You can opt out of promotional emails at any time by clicking the unsubscribe link at the bottom of any marketing email or by contacting us directly.

4. How We Share Your Information

We do not sell your personal information. We share information only as follows:

\nService Providers: We share information with trusted third-party providers who help us operate our business, including:
\nJobber — service management, scheduling, invoicing, and client portal
\nAstroVa Systems — customer relationship management, marketing automation, and SMS/email delivery
Our payment processor for processing transactions
Cloud storage and email service providers
Analytics and advertising platforms (see Section 5)
\nLegal Requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of our business, customers, or others
\nBusiness Transfers: If we are involved in a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change
\nWith Your Consent: We may share information for other purposes with your explicit permission

5. Cookies, Tracking Technologies, and Online Advertising

Our Site may use cookies, web beacons, pixels, and similar technologies to improve your experience, analyze how the Site is used, and deliver relevant advertising. These technologies may be provided by us or by third-party services such as Google Analytics, Google Ads, Meta (Facebook) Pixel, or similar platforms.

These tools may collect information about your visits to our Site and other websites over time, which may be used to serve you ads on other platforms.

You can control tracking in the following ways:

Adjust your browser settings to block or delete cookies
Opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout\n
Manage Facebook/Meta ad preferences at https://www.facebook.com/ads/preferences\n
Visit https://www.aboutads.info/choices for general advertising opt-outs

Disabling cookies may affect the functionality of our Site.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. Sensitive information like payment details is processed by PCI-compliant third-party providers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you believe your account or information has been compromised, contact us immediately.

7. Data Retention

We retain your information for as long as necessary to:

Provide ongoing services to you
Comply with our legal, tax, accounting, and reporting obligations
Resolve disputes and enforce our agreements
Maintain business records

When information is no longer needed, we will delete, anonymize, or securely destroy it.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

The right to know what personal information we collect and how we use it
The right to access a copy of your personal information
The right to request correction of inaccurate information
The right to request deletion of your information (subject to legal exceptions)
The right to opt out of marketing communications at any time
The right to opt out of the sale or sharing of your personal information (note: we do not sell your information)
The right to non-discrimination for exercising your privacy rights

California Residents (CCPA/CPRA): California residents have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including the right to limit the use of sensitive personal information. To exercise any of these rights, contact us using the information in Section 12.

To submit a privacy request, email us at [your email] with \"Privacy Request\" in the subject line. We will respond within the timeframe required by applicable law.

9. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

10. Third-Party Links and Services

Our Site and communications may contain links to third-party websites or services (such as Jobber's client portal, social media platforms, or payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The \"Last Updated\" date at the top of this policy reflects when the most recent changes were made. Material changes will be posted on this page, and we may notify you by email or other means when appropriate. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to opt out of communications, contact us at:

The Waste Wranglers [The Waste Wranglers LLC 732 S 6th Street STE N Las Vegas NV 89101 USA Email: info@callthewastewranglers.com Phone: 725-500-0364 Website: callthewastewranglers.com

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